Support

Intellutions technical support is available to our clients through the support ticket system or via email at support@intellutions.com, 24 hours a day, 7 days a week.

Our servers are monitored from data centers around the world. When a problem arises, our support staff is notified immediately. We consistently work with our vendors to ensure trouble tickets are escalated accordingly.

Support Ticket & Billing Systems

Existing Intellutions clients can enter the support & billing system by clicking here.

If you do not know your login and password, send an email to Support

Website Control Panel

To access your domain admin control panel, use http://www.yourdomainname.com/admin

To access your domain user control panel, use http://www.yourdomainname.com/user

To access your webmail account, use http://webmail.intellutions.com

Email Clients (Outlook & Thunderbird)

MS Outlook: Step-by-Step Instructions Coming Soon!

Thunderbird: Step-by-Step Instructions Coming Soon! [download Thunderbird]

Please use the following settings when configuring your Email Client:

Username: username@yourdomain.com
Password: [Your Password]
POP3 Server: mail.yourdomain.com Port: 110
SMTP Server: mail.yourdomain.com Port: 25

Important Note: "My Outgoing Server (SMTP) Requires Authentication" must be checked (set to Yes) in order to send mail from our servers.

FTP / Website Publishing

FileZilla: http://wiki.filezilla-project.org/Using - [download FileZilla]

Please use the following settings when connecting with any FTP Client:

Host: ftp.yourdomain.com
User: username@yourdomain.com
Pwd: [Your Password]
Port: 21
Logon Type: Normal

Installed Add-On Programs - Help (Support Documentation)

phpBB* Support/Forum: http://www.phpbb.com/support/

osCommerce* Documentation: http://www.oscommerce.info/docs/english/

osCommerce* Forum: http://forums.oscommerce.com/

Gallery2 (Menalto Gallery): http://codex.gallery2.org/Main_Page

* By appointment, Intellutions will provide individual instruction on these applications (standard hourly rates apply). Clients may also purchase a Maintenance Agreement for on-going support of these and other installed 3rd party programs.