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| Support |
Support
Intellutions technical support is available to our clients through the support ticket system or via email at support@intellutions.com,
24 hours a day, 7 days a week.
Our servers are monitored from data centers around the world. When a problem arises, our support
staff is notified immediately. We consistently work with our vendors to ensure trouble tickets are escalated
accordingly.
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Support Ticket & Billing Systems
Existing Intellutions clients can enter the support & billing system by clicking here.
If you do not know your login and password, send an email to Support
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Website Control Panel
To access your domain admin control panel, use http://www.yourdomainname.com/admin
To access your domain user control panel, use http://www.yourdomainname.com/user
To access your webmail account, use http://webmail.intellutions.com
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Email Clients (Outlook & Thunderbird)
MS Outlook: Step-by-Step Instructions Coming Soon!
Thunderbird: Step-by-Step Instructions Coming Soon! [download Thunderbird]
Please use the following settings when configuring your Email Client:
Username: username@yourdomain.com
Password: [Your Password]
POP3 Server: mail.yourdomain.com Port: 110
SMTP Server: mail.yourdomain.com Port: 25
Important Note: "My Outgoing Server (SMTP) Requires Authentication" must be checked (set to Yes) in order to send mail from our servers.
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FTP / Website Publishing
FileZilla: http://wiki.filezilla-project.org/Using - [download FileZilla]
Please use the following settings when connecting with any FTP Client:
Host: ftp.yourdomain.com
User: username@yourdomain.com
Pwd: [Your Password]
Port: 21
Logon Type: Normal
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Installed Add-On Programs - Help (Support Documentation)
phpBB* Support/Forum: http://www.phpbb.com/support/
osCommerce* Documentation: http://www.oscommerce.info/docs/english/
osCommerce* Forum: http://forums.oscommerce.com/
Gallery2 (Menalto Gallery): http://codex.gallery2.org/Main_Page
* By appointment, Intellutions will provide individual instruction on these applications (standard hourly rates apply). Clients may also purchase a
Maintenance Agreement for on-going support of these and other installed 3rd party programs.
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